Refund policy
At Paavan, we take utmost care to ensure that every order is securely packed and delivered to you in perfect condition.
Returns
We currently do not accept returns or exchanges for products that have been delivered in good condition.
Returns or replacements will only be considered if the product is received damaged, broken, leaking, or otherwise physically damaged during transit.
Damaged Products
If you receive a damaged product, please contact us within 24 hours of delivery at paavancare@gmail.com.
To be eligible for a replacement or refund, you must provide:
- A single, continuous, uncut and uninterrupted video of the complete unboxing, starting before the package is opened and clearly showing the shipping label, package condition, opening of the package, and the damaged product.
- Clear photographs of the damaged product and packaging.
- Your order number and relevant order details.
The unboxing video must clearly show the condition of the package before opening and the condition of the product immediately after opening. Edited, cut, or incomplete videos may not be accepted as proof of transit damage.
Refunds & Replacements
Once the claim and supporting evidence have been reviewed and approved, Paavan may offer a replacement or refund, as applicable.
If a refund is approved, it will be processed to the original payment method. Processing times may vary depending on the payment provider or bank.
Important
- Please inspect your package carefully before opening it.
- We recommend recording the entire unboxing process in one continuous video.
- Products that have been opened, used, altered, or damaged after delivery are not eligible for return or replacement unless the damage occurred during transit.
- Refunds/replacements are subject to verification and approval.
For any concerns regarding your order, please contact us at paavancare@gmail.com.